Editorial Complaints Policy

At Capital Vapers, we strive to maintain the highest standards of journalism and editorial integrity. We value feedback from our readers and take complaints about our content seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving any concerns or complaints regarding the accuracy, fairness, or quality of our published articles.

Submitting a Complaint

If you believe that an article published by Capital Vapers violates journalistic standards or contains factual inaccuracies, you can submit a complaint by following these steps:

Contact Information:

Provide your name, email address, and any other relevant contact details.

Article Details:

Clearly identify the article in question, including the title, publication date, and URL, if available. If the article appeared in print, provide the publication date and any other identifying information.

Complaint Description:

 Provide a detailed description of your complaint, specifying the specific issues or concerns you have regarding the article. Include references to specific factual inaccuracies, misleading information, or any violations of journalistic standards.

Supporting Evidence:

If possible, provide any supporting evidence, such as relevant documents, sources, or references that substantiate your complaint. This can help us investigate and assess the validity of your concerns.

Resolution Request:

 Clearly state what resolution or corrective action you are seeking from Capital Vapers. For example, you may request a correction, clarification, or retraction of the article, or any other appropriate remedy.

Review and Response

Once we receive your complaint, we will review it thoroughly and objectively. Our commitment is to address your concerns promptly and transparently. The following steps outline our complaint resolution process:

Acknowledgment:

 We will acknowledge receipt of your complaint within [specific time frame] and provide you with a reference number for future communication.

Investigation:

Our editorial team will conduct a comprehensive investigation into the issues raised in your complaint. This may involve reviewing relevant sources, consulting with relevant parties, and examining the editorial process behind the article. 

Resolution:

Based on the findings of our investigation, we will determine an appropriate course of action to address your concerns. This may include issuing a correction, clarification, or retraction, as necessary.

Communication:

 We will communicate our decision and any remedial actions to you in a timely manner. If additional time is required to conduct a thorough investigation, we will provide you with regular updates on the progress of your complaint.

Appeals Process:

If you are not satisfied with the outcome of your complaint, you may request an appeal. Please submit your appeal in writing, clearly stating the reasons for your appeal and any additional information or evidence you wish to provide. Appeals will be reviewed by a senior editorial team member who was not involved in the initial investigation.

Confidentiality and Privacy

We treat all complaints with strict confidentiality. Your personal information will only be used for the purpose of addressing your complaint and will be handled in accordance with our Privacy Policy. We will not disclose your personal information without your consent unless required by law.

Contact Us

To submit an editorial complaint or for any inquiries related to our Editorial Complaints Policy, please contact us at [contact email]. We appreciate your feedback and are committed to upholding the highest standards of journalistic excellence.

Last Updated: 20 june 2023

Capital Vapers.